Agent Care Team Coordinator at BURN
About the role
Burn is looking for an Agent Care Team Coordinator to join our Electric team in Tanzania.
Duties and Responsibilities
- Training and Development:
- Develop and implement comprehensive training programs for agent care officers to ensure continuous improvement and alignment with the company’s strategic goals.
- Collaborate with training teams to continuously evaluate sales agent training needs, address skill gaps, ensure adherence to SOPs, and monitor performance to maintain compliance and operational effectiveness.
- Operations Management:
- Oversee and manage all aspects of agent care officers’ operations, including effective team management.
- Oversee recruitment, training, and onboarding of sales agents & ACT officers
- Ensure correct agent mapping and zoning based on approved criteria and SOM
- Confirm and verify field team commission payments and ensure timely payment
- Address field challenges and support agents in improving performance
- Budget Requirements:
- Manage the agent care team’s budget, ensuring resources are allocated effectively to maximize performance and meet business demands.
- Business Development:
- Work closely with management to identify and implement process improvements that enhance operational efficiency and agent satisfaction.
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