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Head of Information Technology - Ports and Terminals at DP World

Job Function:

This role is responsible for planning, design, implementation and maintenance of the Port’s information technology (IT) systems, network connectivity, application and data servers, workstations, communications systems, cyber security protection and backup solutions, user training and end-user support. Ensure that Information Technology standards, procedures and processes are developed, implemented and maintained, in order to guarantee the functioning and sustainability of Dar es Salaam port.

Key performance areas:

• Develop and communicate the Master IT Plan aligned with the Business Unit’s strategic objectives and Group technology goals.
• Collaborate with regional technology teams to integrate BU’s IT plans into the overall Group technology roadmap.
• Provide regular reports on IT performance, project status, and key performance metrics BU and Regional Management teams.
• Collaborate with BU departments to gather and analyse business requirements and translate into technical requirements to meet objectives.
• Work closely with BU stakeholders to define the scope, objectives, and deliverables of IT projects, ensuring alignment with broader organisational goals.
• Oversee the planning and execution of BU specific IT projects using project management methodologies consistent with Group technology standards to ensure timely delivery of projects within agreed scope and cost.
• Identify and manage project risks and maintain transparent communication with stakeholders regarding mitigation plans, and overall project status to manage expectations.
• Facilitate the operational and technical readiness of the business before project go-lives to ensure a seamless transition and successful implementation.
• Ensure strict adherence to Group Technology policies and standards, thereby fostering a culture of compliance and risk management within the BU.
• Implement the Group Technology must-have minimum security control standards to safeguard the IT infrastructure, applications, data and operational technology.
• Develop and maintain an IT Disaster Recovery (DR) Plan in alignment with the BU’s BCP, covering critical business applications, infrastructure and operational technology by outlining procedures for swift recovery and restoration of normal operations in the event of a disaster.
• Actively participate in internal and external audit processes, taking ownership and managerial responsibility for IT audit findings, and subsequently formulating comprehensive plans to systematically address and rectify identified issues with agreed timeframes.
• Oversee the availability, performance, reliability and scalability of IT infrastructure, network connectivity and applications to support a 24/7 operation.
• Implement best practice frameworks (e.g. ITIL) for IT Operations Management, to support business users and customers to ensure effective resolution of IT incidents.
• Manage the lifecycle of all IT infrastructure hardware (switches, firewalls, etc), operating systems and software licenses – procurement, installation, maintenance, upgrades, decommissions and refreshes following Group Technology standards

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