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Relationship Officer Transaction Banking at NBC

NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.

Job Summary

• Acquire and manage relationships with Business Banking customers through pro-active and consultative approach in line with NBC policies and procedures.
• Utilize customer focus approach to provide holistic financial solutions to basic and complex financial needs by understanding customers’ business process cycle.
• Provide differentiated customer experience that support NBC value proposition by maintaining regular contacts with customers to ensure overall satisfaction.
• Support migration of business banking customers to digital channels such as NBC connect, Edu Connect, NBC Lipa Kiganjani, Merchant services, e-commerce, Edu Connect, Saccoss, SADAKA solution etc.

Job Description​

Sales and Relationship Management

Outputs to deliver this accountability:40%

• Maximize client profitability within agreed targets (Liabilities and non- interest revenue) by identifying, building, and deepening of relationships to gain incremental wallet share of the Business Banking clients by offering solutions through a wide range of products and services.
• Provide value added engagement, regular face to face meetings, consistent communication with clients by conducting meetings with clearly defined objectives and desired outcome.
• With the support of product specialists, intuitively recognize and understand clients’ business cycle, financial goals/needs and proactively provide holistic financial solutions.
• Create and maintain a pipeline of business opportunities and proactively master referrals to grow liabilities portfolio.
• Develop and maintain Customer Relationship Management Plan of Top 10 merchant’s clients and Top 10 non-borrowing clients
• Maintain accurate and up-to-date records of all actual and attempted client customer interactions (i.e. Call Reports)

 Customer Service: 20%

Outputs to deliver this accountability:

• Proactively and professionally manage client experience by providing appropriate answers regarding products and services.
• Promptly respond to customer complaints and constantly provide regular feedback on unresolved issues.
• Keep accurate records of discussions or correspondences with clients
• Effectively co-ordinate client relationship/activities with another department within the bank.
• Educate customers on the bank’s products, services and procedures.
• Use client feedback to improve product and service offering

Compliance and Risk Management: 20%

Outputs to deliver this accountability:

• Build awareness and comply with KYC, AML, and Financial Sanctions and Prohibitions of Business Activity policies.
• Review the portfolio on a monthly basis and ensure that all documentation required (KYC, AML and Sanctions) are up to date, and escalate any unresolved KYC requirements to the relevant mandated holders.
• Check and signoff each of the digital channels such as NBC connect, Edu Connect, NBC Lipa Kiganjani, Merchant services, e-commerce, Edu Connect, Saccoss, SADAKA solution Identify potential problem accounts and communicate appropriate risk mitigating strategies by accessing excess report on daily basis, regular monitoring of client’s transactions.
• Research, read, and network to keep abreast of developments in various industry/sector to ensure adequate industry knowledge and potential risks and or opportunities.    

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