Retail Manager at DHL
- Contribute to develop efficient and creative retail strategy to monitor team performance, analyze data, periodical forecasting and reporting of data to management in line with business strategy and objectives, Group guidelines and policies.
- Develop and oversee Service points to ensure outstanding service delivery and business growth.
- Ensure and monitor management of product merchandising and inventory to ensure processes flow smoothly.
- Cooperate with senior management to develop appropriate indicators by collecting customer and market feedback and reporting the same to the organization.”
- Influence others outside of own job area regarding policies, practices, and procedures
- Develop strong, trusting relationships with business leaders across DHL.
- Cooperate with and coordinate 3rd parties e.g., external service providers.
- Advise customers and key stakeholders on processes, systems, and tools.”
- Bachelor’s degree in marketing, Sales, Business Management or equivalent
- More than 6 years
- Analytical skills
- Must be computer literate.
- Excellent communication skills and interpersonal understanding
- Passion for Customer Service
- Driving license
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