New Vacancies at TAHA

...

Customer Relations Assistant at TAHA

JOB DESCRIPTION

Position Title: Customer Relations Assistant

Location: Arusha, Tanzania

Reporting to: Customer Relations Manager Organization: Tanzania  Horticultural Association (TAHA) Application Deadline: 9th May 2025

1.0 Introduction

The Tanzania  Horticultural Association (TAHA) is a leading  private sector  member-based organization  dedicated to the development  and promotion of horticulture in Tanzania—including flowers, fruits, vegetables, spices, herbs, and horticultural seeds. TAHA’s mission is to enhance the growth and competitiveness of the horticultural industry for social and economic benefits. As the unified  voice  of horticulture  in Tanzania, TAHA  represents stakeholders across  the value chain,  including smallholder farmers,  commercial growers,  processors, exporters,  and service providers.

2.0 Position Overview

TAHA is seeking a dynamic, proactive,  and customer-oriented Customer Relations Assistant to support its membership engagement  activities. The successful candidate will be responsible for member  recruitment  and  retention,  information  management, and  service  delivery.  This  role plays  a key part in maintaining strong  relationships with TAHA  members and  enhancing the overall eNectiveness of member services.

3.0 Key Responsibilities

3.1 Membership Recruitment and Retention

Job searching tools

• Implement  tools and strategies for eNective member registration and engagement.
• Identify and recruit new members in accordance with established criteria.
• Contribute to the development and periodic review of TAHA’s membership services strategy.
• Conduct member satisfaction surveys and develop action plans based on feedback.
• Support the implementation of a member retention plan in collaboration with the Customer Relations Manager.

3.2 Membership Information Management

• Maintain an up-to-date, accurate, and dynamic membership database.
• Disseminate timely and relevant information to members about industry developments, events, and opportunities.

3.3 Member Services Delivery

• Organize and facilitate member engagement  sessions, networking events, and other interactive forums.
• Address member inquiries related to TAHA services and coordinate eNective follow-up.
• Support initiatives that enhance member value and satisfaction.
• Organise and manage stakeholder events.
• Coordinate and manage regional project activities across member states.

3.4 Other Duties

• Perform any additional tasks  assigned by the Customer Relations Manager.

4.0 Qualifications and Competencies

4.1 Education

• Bachelor’s degree in Business Administration, Marketing, Public Relations or a related field.

4.2 Experience

• A minimum of 2 years of relevant experience in customer relations, ideally within the agricultural or horticultural sectors.
• Demonstrated experience in stakeholder engagement  and partnership management.

4.3 Key Competencies

• Strong organizational, writing skills and attention to detail.
• Excellent communication and interpersonal skills.
• Proven problem-solving ability and a proactive mindset.
• Leadership potential and a collaborative approach.
• Proficiency in Microsoft ONice and database management systems.
• Experience in customer service or membership engagement will be an added advantage.
• A genuine interest in horticulture and a commitment to supporting the industry’s growth in Tanzania.

5.0 Application Process

APPLY HERE ...