Credit Operations Officer at Yas Tanzania
New Vacancy: Credit Operations Officer
Let’s grow together—become part of our team as a Credit Operations Officer.
Qualifications
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University degree in Business Administration, Finance, Accounts, or a related field
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3 years of work experience
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Customer service experience will be an added advantage
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Proficiency in MS Excel
Core Responsibilities
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Respond promptly and accurately to customer loan queries in line with agreed SLAs.
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Follow up with customers to ensure timely resolution of technical issues.
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Automate frequently asked loan-related queries to improve efficiency and service delivery.
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Analyze weekly trends in loan-related queries and complaints; recommend process improvements.
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Conduct quarterly reviews of loan operational processes and suggest enhancements.
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Facilitate refresher training at customer touch points to ensure quality service and accurate resolution.
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Periodically review loan product codification for improved query tracking and resolution.
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Identify and report product issues by simulating scenarios and user experiences.
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Assess customer needs and share insights with product teams for continuous product improvement.
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Foster positive working relationships with internal teams and external stakeholders.
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Ensure high levels of customer satisfaction to positively impact Net Promoter Score (NPS).
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Maintain up-to-date knowledge of all loan products and eligibility criteria.
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Handle customer calls related to loan queries and contribute to service improvement.