New Vacancies at Mwanga Hakika Bank

Branch Manager (Dodoma) at Mwanga Hakika Bank

Purpose of the Role

The Branch Manager is responsible for driving branch sales and profits, ensuring smooth and efficient branch operations, and delivering exceptional customer service. This includes managing and mentoring a team of banking professionals, ensuring adherence to banking regulations, and contributing to the banks growth through effective business development and operational management.

Summary of the key duties and responsibilities

1. Operational Management

• Oversee and ensure the day-to-day operations of the branch, ensuring compliance with internal systems, policies, and regulations of the Bank of Tanzania (BOT).
• Ensure the operational efficiency of the branch and productivity of its staff, including overseeing loan approvals, lines of credit, and other fiscal matters.
• Supervise and maintain an integrated system to ensure accurate and up-to-date transaction records, including inter-bank transactions.
• Handle complex issues and work with other branches to ensure a seamless customer experience.
• Regularly prepare periodic and statutory reports for management and the Board of Directors as required.

2. Business Development and Sales

• Promote and drive the sales of banking products and services, with a focus on customer acquisition, relationship building, and growth of deposits and loans.
• Identify and pursue business opportunities within the community to increase the bank’s visibility and enhance both new and existing business opportunities.
• Monitor the performance of retail products and advise management on necessary adjustments to meet objectives.
• Develop and implement strategies for growing the branch’s account base and achieving sales targets.

3. Customer Service and Relationship Management

• Ensure the highest level of customer satisfaction by resolving complaints promptly and effectively, while maintaining a service-driven culture.
• Mentor and guide staff to deliver superior customer service and foster strong client relationships.
• Offer advisory services to both customers and staff on financial matters and banking procedures.
• Authorize payments and transactions on customers’ accounts, ensuring compliance with internal limits and procedures.

Key Competencies required and Academic background

Qualifications

• Bachelor’s degree in Finance, Accounting, Economics, or a related field.

• Minimum of 5 years in banking, preferably with experience in business development, sales, or branch operations.

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