Key Account Manager at Airtel
Job Description
The account manager oversees and manages relationships with government partners. They will focus on maintaining client satisfaction, growing account value, and ensuring the delivery of products or services that meet the client’s specific needs.
The account manager is the voice of the Customer within Airtel Tanzania.
The account manager is on an Enterprise SIP (sales incentive plan), she/he is measured on incremental revenue and order monthly recurring value.
Responsibilities
- Engage with current and potential customers at Management
level to understand their overall strategy and key business drivers;
strive to develop a roadmap with the customer that facilitates
progression towards or closure of Airtel contracts: network services
(fixed or mobile), solution sets, value added surround services
- Develop multi-functional relationships (Owner, Finance, IT
management, Supply Chain, Marketing, VIP users, HR) to drive solutions
that are innovative and provide value / benefit relative to the
customer’s respective business needs; deepen and widen relationships
with a longer-term focus.
- Understand the customer’s business and IT strategy; map these
requirements to industry trends, as well as with existing customer
requirements where Airtel Africa solutions have helped provide value.
- Prepare regular analysis of competitor activity to understand
market direction and potential impact on customer relationship,
proactively look for opportunity to address need for cost reductions or
technology refresh to achieve enhanced capability, improved efficiency,
or pronounced market advantage
Qualifications
Education
- Degree in Business, Finance or other relevant field (or equivalent)
- Other (Desirable)
- Membership in related professional organizations
- Certifications / accreditation in relevant areas
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