Customer Support Specialist at Meridianbet
MERIDIANBET is looking for reliable and careful individual to join our team as an Customer Support.
POSITION: Customer Support
DEPARTMENT: Online Department
LOCATION: Dar Es Salaam, Tanzania
REPORTING TO: Online Customer Support Manager
REQUIREMENTS:
- Minimum 3 years’ experience in Customer Support.
- Bachelor’s degree from any recognized institution.
- Fluent in English and Swahili.
- Computer literate, with proficiency in MS Office and CRM tools.
- Strong attention to detail.
- Flexibility to work weekends, Public holidays and on rotating shifts.
Tanzania travel guide
RESPONSIBILITIES:
- Provide real-time support to customers via chat, email and social media
- Resolve payment-related queries and escalate complex issues as needed
- Collaborate with payment providers for issue resolution
- Maintain high customer satisfaction by delivering clear, friendly and professional assistance
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