Junior Assistant Front Office Manager at RIU Hotels & Resorts
With over 100 hotels in 20+ countries and more than 70 years of hospitality excellence, RIU Hotels & Resorts is a global leader known for exceptional service, innovation, and warm hospitality. In Zanzibar, we currently operate Riu Palace and Riu Jambo, with the eagerly anticipated Riu Swahili set to open soon.
Join us as we continue to redefine luxury and excellence. Whether you’re seeking to grow your career, explore new horizons, or work with a dynamic, inclusive team, RIU Zanzibar offers unparalleled opportunities to thrive.
Position: Junior Assistant Front Office Manager
Department: Front Office
About the Role
As the Junior Assistant Front Office Manager, you will play a pivotal role in ensuring a seamless and memorable guest experience. Supporting the Management of Front Office, you will oversee daily front desk operations, supervise team members, and assist in optimising service standards to uphold the RIU brand’s renowned hospitality excellence.
What You’ll Do
* Supervise and coordinate the activities of front office staff to ensure smooth and professional guest check-in and check-out processes.
* Support the Assistant/Front Office Manager in overseeing guest services, reservations, concierge, and night audit functions.
* Handle guest complaints and special requests promptly, professionally, and with a service-oriented mindset.