Senior Sales Support Assistant at Emirates
To deliver high-quality customer service to the travel trade and airline customers by communicating product information, handling inquiries, and preparing accurate reports. The role contributes directly to achieving the team’s sales targets and annual business objectives.
- Coordinate and support the sales team in selling and marketing all products through efficient handling of direct mail and telesales.
- Prepare regular and ad-hoc reports accurately and within agreed timelines.
- Maintain an effective record-keeping system for all sales documentation, ensuring accuracy and easy retrieval to prevent delays or loss.
- Respond to general customer queries and escalate issues to the Sales Team or Sales Manager when required.
- Liaise with other departments to obtain necessary information, ensuring prompt action on transactional sales activities to reduce delays and enhance customer satisfaction.
- Provide analytical support and reports required by the Sales Team.
- Coordinate with internal and external stakeholders on fare-related activities.
Agency Support:
- Assist trade partners with inquiries, resolve problems, and handle contractual queries to maximize sales opportunities.
- Ensure timely and accurate distribution of fares and contracts across all sales channels and accounts, while maintaining awareness of relevant commercial products in the marketplace.
- Draft and manage commercial correspondence, redirecting inquiries to appropriate colleagues or departments when necessary. Prepare and circulate ad-hoc commercial and sales advisory notices as required.
- Obtain approvals, maintain records, and provide statistics for ad-hoc fare or travel condition amendments, as well as other commercial activities (e.g., excess baggage, ticket/fare validity, class changes, Skywards status matches, chauffeur drive, STPC bookings, expired fare waivers, Marhaba lounge passes, etc.).
- Create reservations, issue tickets, collect fares as directed, and resolve booking-related issues.
- Regularly update Salesforce.com and produce commercial reports using Emirates Group systems.
Education
- College-level education or equivalent. A Diploma/Degree in Travel and Tourism is an advantage.
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