Lead Mass Market Program Manager at Airtel
Why Airtel Africa?
At Airtel Africa, we act with passion, energy, and a can-do attitude. Innovation with an entrepreneurial spirit drive us. If you like “ordinary”, then we are not for you.
We champion diversity. We anticipate, adapt, and deliver solutions that enrich the lives of communities we serve. we roll up our sleeves to win with our customers.
By choosing Airtel, you choose to be part of a winning team. All this in addition to a brilliant opportunity to build a career in your field of expertise, across our different operating companies in Africa.
Qualifications
Educational Qualifications & Functional/Technical Skills
- Bachelor of Business Administration (BBA) or Bachelor of Commerce (B.Com)
- Strong understanding of mass market dynamics.
- Excellent project management and analytical skills
Manager: Partner Acquisition at Airtel
Why Airtel Africa?
At Airtel Africa, we act with passion, energy, and a can-do attitude. Innovation with an entrepreneurial spirit drive us. If you like “ordinary”, then we are not for you.
We champion diversity. We anticipate, adapt, and deliver solutions that enrich the lives of communities we serve. we roll up our sleeves to win with our customers.
By choosing Airtel, you choose to be part of a winning team. All this in addition to a brilliant opportunity to build a career in your field of expertise, across our different operating companies in Africa.
Coordinate effective internal and external operational support of Airtel Money enterprise customers
- Develop service level agreements (SLAs) with internal shared services – Sales, Marketing, IT, Customer Service and Network sections and ensure adherence to the set standards.
- Track and monitor performance of shared services sections to ensure set targets are met, e.g. sales, marketing, usage and retention initiatives, advertising, sales, marketing technical support, supply chain, legal and regulatory and customer service.
- Develop service level agreements (SLAs) with external partners, integrators, aggregators and ensure adherence to the set standards and superior enterprise customer experience.
Team and stakeholder engagement
- Champion the development and maintenance of effective relationships with businesses/enterprises across Tanzania and beyond.
- Independently represent Airtel Money at industry events, including round tables, speaking forums and new business events.
- Manage a team of Business Development Executives to drive the increase of usage of Airtel Money products and services within the Enterprise, Banking, Business and Government sectors as well as into the development partner organizations such as NGOs and global donor agencies.
- Manage an outsourced channel of business partners in order to expand penetration of our Airtel Money services including developing the sales and commission models used to incentivize and remunerate these partners.
- Provide required product reports as input to the Airtel money weekly, monthly report, including roadmaps and performance against target dates.
- Undertake talent and performance management of the Airtel Money business development team.
Qualifications
Educational Requirements:
- Bachelor’s in Marketing, Finance, Business, Sales, Commerce or Administration or Equivalent
- Master’s in business administration would be a preferred additional qualification.
- CIM qualification is an added advantage.
- Professional qualification: PRINCE 2 or PMP Certification