Relationship Manager Projects and Partnership at CRDB Bank
SENIOR MANAGER MSME UNDERWRITING
Department
RETAIL BANKING DEPARTMENT
To lead the design, development, and continuous improvement of MSME financial products and services that respond to client needs, with a strong focus on digital finance, customer-centric innovation, and climate/ESG-responsive solutions. This role will also support the digital transformation of MSME offerings through mobile and agency banking channels.
Principle Responsibilities
1. Product Design & Development
- Conduct client and market needs assessments to identify product gaps.
- Design inclusive, sustainable MSME loan and savings products (e.g., water harvesting loans, youth & women-tailored credit, green agriculture products).
- Develop product manuals, pricing strategies, and delivery procedures.
- Pilot and scale new products, including client feedback loops and review cycles.
2. Digital Finance Integration
- Collaborate with ICT/digital teams to digitize MSME loan processes and onboarding.
- Lead integration of MSME products into mobile banking, agency banking, and USSD platforms.
- Monitor usage of digital channels by MSME clients and recommend improvements.
- Provide training to field staff on digital tools and mobile loan disbursement/repayment options.
Qualifications Required
- Bachelor’s degree in business, Finance, ICT, Economics, or related field (Master’s is an asset).
- Minimum 3 years of experience in product development, digital finance, or MSME banking.
- Knowledge of ESG/climate finance trends and green lending practices.
- Experience working with mobile money, fintech platforms, or agency banking models.
- Strong analytical, research, and problem-solving skills.
- Client-centric mindset and ability to work in cross-functional teams.
- Excellent communication (written and oral) in English and [French/Kirundi, as applicable].
Reporting Line
Senior Manager Operations – Bancassurance
Location
Burundi Head Office
Department
Qualifications Required
- Bachelor’s degree in finance, Banking and Insurance or Business Administration
- Previous experience in sales at least 3 years, in insurance or banking industry
- Market Awareness.
- Strong understanding of insurance products.
- Knowledge of banking products and services
- Sales and Marketing.
- Proven experience in sales, preferably in insurance, banking, or financial services.
- Strong interpersonal and relationship-building skills
- Strong sales and negotiation skill
- Ability to explain complex information clearly and concisely.
- Sales-driven with a customer-focused approach.
- Knowledge of industry regulations.
- Excellent communication and interpersonal abilities in languages:
- Kirundi
- French
- English
- Customer-oriented with problem-solving capabilities.
- Ability to work independently and as part of a team.
CRDB Commitment
CRDB Bank is dedicated to upholding Sustainability and ESG practices and encourage applicants who share this commitment. The Bank also promotes an inclusive workplace, hence applications from women and individual with disabilities are encouraged.
It is important to note that CRDB Bank does not charge any fees for the application or recruitment process, and any requests for payment should be disregarded as they do not represent the bank’s practices.
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