Branch Manager Geita at KCB Bank
KEY RESPONSIBILITIES: MUST NOT BE MORE THAN 10
Achieve profitability targets through revenue maximisation and prudent cost management.
Grow and monitor branch’s liability and asset portfolios to achieve business targets;
Grow the customer base, ensure retention of existing customers through high level of customer satisfaction and cross selling;
Overall management of the branch through efficient utilization of resources.
Delivery of excellent customer service through maintenance of high service standards.
Ensure compliance to Enterprise Wide Risk Management Framework.
Motivate, coach and develop a high performing team.
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Job Info
Job Identification
4827
Job Category
Management
Posting Date
09/25/2025, 05:32 PM
Apply Before
10/10/2025, 12:00 AM
Degree Level
Service Centre Manager at KCB Bank
KEY RESPONSIBILITIES:
Customer Service Management: Drive a customer-centric culture,
ensuring high service standards and prompt resolution of customer
issues.
Operational Leadership: Oversee day-to-day service center operations,
ensuring smooth workflows and optimal resource utilization.
Risk Management & Compliance: Implement and maintain an effective
risk management framework, ensuring adherence to regulatory and internal
compliance requirements.
Performance & Efficiency: Monitor key performance indicators (KPIs)
and implement strategies to enhance efficiency, productivity, and
service delivery.
Team Leadership & Development: Provide guidance, coaching, and
motivation to staff, fostering a high-performance work environment.
Resource Optimization: Ensure efficient allocation and utilization of
resources to enhance service delivery while controlling operational
costs.
MINIMUM POSITION QUALIFICATION REQUIREMENTS
Academic & Professional
Particulars Detail Specific Field or Qualitifaction Need Type[1]
Education Bachelors Degree Bachelor Degree from any recognized institution
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Job Info
Job Identification
4832
Job Category
Management
Posting Date
09/25/2025, 05:35 PM
Apply Before
10/10/2025, 12:00 AM
Katoro Service Center Bank teller at KCB Bank
Introduce alternative channels to customers to reduce traffic in branches according to bank SOP’s.
Cross-sell products based on customer potential and needs without affecting their primary work and service standards contributing in the achievement of the branches KPIs.
Adhere to the bank standards related to the average waiting & serving time in addition to the productivity reports.
Handle customer requests efficiently and raise any problems to the Head Teller/SQC Manager in order to meet customer satisfaction & to reach customer delight
Maintain zero cash shortages and excesses at counter to ensure maximum control on cash balance
Follows all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures
Academic & Professional
Education Bachelor’s degree Bachelor’s degree from any recognized institution
Master’s degree Business Related
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Job Info
Job Identification
4831
Job Category
Administrative
Posting Date
09/25/2025, 05:37 PM
Apply Before
10/10/2025, 12:00 AM
Regional Relationship Officer at KCB Bank
DAILY RESPONSIBILITIES:
Recruitment of new customers
Ensuring the new accounts sourced adhere to KYC and AML guidelines
Monitoring of Personal loans schemes PAR at branch level.
Maintain and manage retail client relationships with cross sale and up-sale bank products and services
Apply Now
Job Info
Job Identification
4841
Job Category
Management
Posting Date
09/25/2025, 05:33 PM
Apply Before
10/10/2025, 12:00 AM
Regional Relationship Officer at KCB Bank
DAILY RESPONSIBILITIES:
Recruitment of new customers
Ensuring the new accounts sourced adhere to KYC and AML guidelines
Monitoring of Personal loans schemes PAR at branch level.
Maintain and manage retail client relationships with cross sale and up-sale bank products and services
Apply Now
Job Info
Job Identification
4841
Job Category
Management
Posting Date
09/25/2025, 05:33 PM
Apply Before
10/10/2025, 12:00 AM
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