Enterprise CVM & Reporting Lead at Vodacom
Join Us
At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.
What you’ll do
Role Purpose
To support the Vodacom Business Unit (VBU) by extracting,
analyzing, and reporting on enterprise business performance and customer
value propositions. This includes tracking key revenue drivers,
connections, subscriptions, recharges, product and device performance,
partner trends, and customer segment insights to inform strategic
decisions.
Key Accountabilities & Decision Ownership
•Performance Reporting:
oExtract and consolidate detailed sales performance data for daily, weekly, monthly, and quarterly reports.
oAnalyze product and solution performance metrics.
•Reporting Development:
oCreate and maintain standard and ad-hoc reports to support recurring business needs.
oDevelop insights to inform marketing strategies aimed at driving customer value, revenue growth, loyalty, and retention.
•Strategic Insights:
oProvide data analysis to assess the impact of new products, campaigns, promotions, and operational strategies.
oEvaluate commission model changes and their competitive implications.
•Data Governance:
oEnsure the security, access control, and quality of information infrastructure and records.
Who you are
Technical & Professional Qualifications
•Bachelor’s degree in Computer Science, MIS, Economics, Business, or Marketing.
•Proficiency in IT database querying is essential.
•Project Management certification is an added advantage.
•Minimum 5 years of experience in CVM and performance reporting.
Core Competencies, Knowledge & Experience
•Analytical Thinking: Ability to interpret complex data and translate it into actionable insights.
•Technical Proficiency: Strong database querying (e.g., SQL), data visualization, and statistical analysis skills.
•Advanced Excel & Presentation Skills: Ability to create impactful reports and dashboards.
•Business Acumen: Understanding of enterprise business models, KPIs, and customer value management.
•Communication Skills: Clear and effective communication of insights to both technical and non-technical stakeholders.
•Attention to Detail: High level of accuracy in data handling and reporting.
•Collaboration: Ability to work effectively in cross-functional teams and manage multiple stakeholders.
•Problem Solving: Proactive in identifying issues and proposing data-driven solutions.
•Time Management: Ability to manage multiple reporting cycles and ad-hoc requests under tight deadlines.