Business Analyst at Airtel
Why Airtel Africa?
At Airtel Africa, we act with passion, energy, and a can-do attitude. Innovation with an entrepreneurial spirit drive us. If you like “ordinary”, then we are not for you.
We champion diversity. We anticipate, adapt, and deliver solutions that enrich the lives of communities we serve. we roll up our sleeves to win with our customers.
By choosing Airtel, you choose to be part of a winning team. All this in addition to a brilliant opportunity to build a career in your field of expertise, across our different operating companies in Africa.
Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.
Responsibilities
Business Analysis & Insights
- Analyze customer acquisition, usage, churn and revenue trends within the HBB & EBB portfolio
- Develop dashboards and reports to track KPIs such as ARPU, revenue, base and decay
- Identify business opportunities and performance gaps, and propose solutions to improve customer experience and revenue
- Support pricing, promotional and product performance evaluation
- Evaluate impacts of HBB & EBB campaigns, pricing initiatives and product changes and provide performance feedback to marketing, product and sales teams.
Stakeholder engagement
- Act as the analytical backbone supporting sales, product, finance, IT and CX teams with actionable insights.
- Collaborate with product managers to define and track success metrics for new and existing offerings.
- Provide commercial teams with segmented customer insights to support sales enablement and customer retention strategies
People & Org Dev- Cross functional engagement within and outside department
- Helping other team members on preparations of business cases regarding new projects, presentation preparations and other tasks.
Qualifications
Educational Qualifications & Functional Requirements
- University degree in Statistics, IT, Computer Science/Engineering, Business Administration, Economics or equivalent
- Strong analytical and problem-solving skills
- Computer literacy particularly in Power Point and Excel
- At least 4 years’ working experience in a similar position
- Experience in Telecommunication industry
- Experience in working with Management Information Systems (MIS) and SQL