Manager Service Centre - Namanga at NBC
NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.
Tanzania real estate
Job Summary
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Manage overall performance of the service center in terms of set sales, services and operational targets.
Job Description
Key Accountabilities
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Accountability: Business management- 20%
- Allocate duties to team members in order to achieve operational targets including prioritization and work schedules.
- Benchmark productivity of the department against industry standards and create measures to improve productivity.
- Review performance against balanced scorecard components as prescribed by the Executive, discuss gaps and agree action plans to close gaps.
- Contribute to the development of business unit strategy for the next 2-3 years by providing a view on potential improvements for products or services and an assessment of the existing situation and anticipated changes in the external environment.
Accountability: Manage personal career development-5%
- Keep updated with circulars, manuals and policies
- Meet training objectives as set out in personal training and development plan
- Proactively identify personal development areas and training needs
- Possess competent knowledge of NBC products and services and keep updated of changes
Education and Experience Required
- Bachelor degree in Commerce/Banking and finance
- At least 5 years of working experience
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