Reconciliation Analyst
Job Location :
Zambia job opportunities
Head Office, Hq
Job Purpose:
Responsible for performing reconciliation of Mobile Network Operators (MNOs) and Money Transfer Operators (MTOs) accounts and ensuring exceptions that require refunds are completed in a timely manner.
Main Responsibilities:
Zambia job opportunities
- Perform daily reconciliation of mobile banking transactions and share reports with Mobile Network Operators (MNOs) and Money Transfers Operators (MTOs) as per agreed SLAs; ensure exceptions are settled in a timely manner
- Perform TIPS account reconciliation, and timely escalations to stakeholders, TIPS participants, BOT or Financial Service Provider (FSP) for quick resolution
- Process refunds proactively through Reversal Portal/ Reversal tool
- Prepare voucher/entries for customer refunds and other reversals of mobile banking transactions; ensure entries are posted in a timely manner as agreed SLA
- Monitor Float accounts with Mobile Network Operators (MNOs) and ensure that they are within allowed limits
- Prepare memo/voucher for replenishment of float accounts; ensure entries are approved and processed in a timely manner
- Prepare memo/voucher for purchase of new airtime stock; follow up with Mobile Network Operators (MNOs) to ensure purchased airtime stock is reflected on virtual accounts in a timely manner
Knowledge and Skills:
- Understanding Retail Banking Processes, Operations, risks and controls around Mobile Operations processes.
- Must have a good communication skill both oral and written in English and Kiswahili.
- Must have good computer application knowledge – particularly on MS Excel
- Teamwork/personal effectiveness – clear and concise communication, time management, adaptability
- Strong interpersonal skills
Qualifications and Experience:
- Holder of University Degree in Accounts/Finance/Banking or related field
- At least 2 years working experience on Retail Banking Operations with not less than 1 year involvement in reconciliation duties
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