Branch Manager at Mwanga Hakika Bank
About the job Branch Manager (Dar Es Salaam)
Company Profile
Mwanga Hakika Bank Limited (MHB) is a fully fledged commercial bank 100% owned by local Tanzanians. We have an exciting opportunity for enthusiastic and committed individuals to join our dynamic and growing team in the following open vacancy.
Purpose of the Role
The Branch Manager is responsible for driving branch sales and profits, ensuring smooth and efficient branch operations, and delivering exceptional customer service. This includes managing and mentoring a team of banking professionals, ensuring adherence to banking regulations, and contributing to the banks growth through effective business development and operational management.
Summary of the key duties and responsibilities
1. Operational Management
- Oversee and ensure the day-to-day operations of the branch, ensuring compliance with internal systems, policies, and regulations of the Bank of Tanzania (BOT).
- Ensure the operational efficiency of the branch and productivity of its staff, including overseeing loan approvals, lines of credit, and other fiscal matters.
- Supervise and maintain an integrated system to ensure accurate and up-to-date transaction records, including inter-bank transactions.
- Handle complex issues and work with other branches to ensure a seamless customer experience.
- Regularly prepare periodic and statutory reports for management and the Board of Directors as required.
2. Business Development and Sales
- Promote and drive the sales of banking products and services, with a focus on customer acquisition, relationship building, and growth of deposits and loans.
- Identify and pursue business opportunities within the community to increase the bank’s visibility and enhance both new and existing business opportunities.
- Monitor the performance of retail products and advise management on necessary adjustments to meet objectives.
- Develop and implement strategies for growing the branch’s account base and achieving sales targets.
Key Competencies required and Academic background
Qualifications
- Bachelor’s degree in Finance, Accounting, Economics, or a related field.
- Minimum of 5 years in banking, preferably with experience in business development, sales, or branch operations.